Postage and Return

Postage Costs:

Orders ship within 5-7 business days. Our operations run from Monday to Saturday (excluding public holidays). Orders placed after 3:15 PM will be processed on the next business day. Please note, no orders are processed on Sundays or Bank Holidays.

The postage costs are listed as follows:

UK
Tracked: £4
Free delivery on orders over £50

 

Returns:

Only damaged items are eligible for return.The sender is responsible for return shipping costs. Please kindly note that sale items and products marked as non-refundable cannot be returned.

Please also note that delivery fees are non-refundable. For orders over £50 with free delivery, a fee for postage, handling, and packaging will be deducted from the refund.

If you encounter a faulty product, please contact our customer service at chibilanduk@gmail.com .

 

Remarks:

If your order contains a pre-order item, the entire order will be dispatched together. Please take this into account when purchasing and ensure you're comfortable waiting until the specified release date. Keep in mind that the date is only an estimate, as we depend on supplier information, and a slight delay of a few days may occur.